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Kingston Marketing PhD graduate wins international award for PhD thesis

Tuesday 28 June 2016

A recent Kingston Business School marketing PhD graduate, Dr Benedetta Crisafulli, has won the European Doctoral Association in Management and Business Administration (EDAMBA) 2016 Thesis Competition Award for her doctoral thesis entitled 'Customer Perceptions of Service Guarantee Policies and Employee Behaviour: The Role of Justice, Signaling and Attributions'.

Dr Benedetta Crisafulli

EDAMBA is a reputed international non-profit institution that aims to assess and enhance the quality of doctoral education within a global network of well-regarded HE institutions.

Dr Crisafulli, currently employed as a lecturer in marketing at Cranfield University, investigated the psychological processes underlying customer evaluations and responses to unsatisfactory services in her PhD. Her internationally acclaimed doctoral work has led to the publication of several journal and conference papers, and a book chapter. She also received the Best Paper Award at a top international conference on services (AMA SERVSIG 2014).

Dr Crisafulli completed her PhD at Kingston University in November 2015 under the supervision of Professor Jaywant Singh (Director of Studies) and Professor Francesca Dall'Olmo Riley, at the Department of Strategy, Marketing and Innovation at Kingston Business School.

The award is an important milestone for Dr Crisafulli, who said: "I am thrilled to receive this award. It is gratifying to see my hard work being recognised internationally, especially at the start of my academic career. I am deeply thankful to my excellent supervisors for providing continuous support and guidance during my doctoral studies at Kingston."

Professor Singh said: "Benedetta showed great commitment and diligence during her doctoral studies. I am very pleased with her success. Her novel research has pushed the frontiers of knowledge in the domain. I am confident that Benedetta will develop her academic career successfully."