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Dr Ben Laker

MA, MSc, PhD
Lecturer in Operations and Supply Chain Management

Room 217 Kingston Business School
Kingston University
Kingston Hill
Kingston Upon Thames

020 8417 9000 Ext: 66750


Ben is a Director of the Centre for High Performance, a research group that specialises in organisational performance and works with British Boxing, Eton College, John Lewis, NASA, the New Zealand All-Blacks, the Royal Academy of Music, the Royal College of Art and the Royal Shakespeare Company among others. 


Ben teaches core management modules and was awarded 'Lecturer of the Year' in 2014 and 2015. Prior to joining the academic sector Ben spent many years as a consultant. During this period he helped a range of commercial, education, and technology organisations to create and sustain high levels of performance. He has since written a number of case studies and academic papers, that have been published and presented at major international conferences, and positively impacted government policy.

Recent Publications

Number of items: 11.


Hill, Alexander, Cuthbertson, Richard, Brown, Steve and Laker, Benjamin (2017) Service fitness ladders : improving business performance in low cost or differentiated markets. International Journal of Operations & Production Management, ISSN (print) 0144-3577 (In Press)

Hill, Alex, Mellon, Liz, Goddard, Jules and Laker, Ben (2016) How to turn around a failing school. Harvard Business Review, 5 Aug,

Hill, Alex and Laker, Benjamin (2016) We are rewarding the wrong school leaders. Schools Week, 24 Oct,

Hill, Alex, Mellon, Liz, Laker, Ben and Goddard, Jules (2016) The one type of leader who can turn around a failing school. Harvard Business Review, 20 Oct,

Hill, Alex, Mellon, Liz and Laker, Ben (2016) The school of high performance. Dialogue, Q3, pp. 76-77.

Conference or Workshop Item

Hill, Alex, Laker, Benjamin, Cuthbertson, Richard and Hill, Terry (2015) How to create a ‘high-performing’ service organisation: lessons from four academy schools. In: British Academy of Management (BAM) Conference 2015: The Value of Pluralism in Advancing Management Research, Education and Practice; 08 - 10 Sep 2015, Portsmouth, U.K.. (In Press)

Hill, Alex and Laker, Benjamin (2014) Understanding the relationships between investment and business performance over time within service organisations. In: 21st EurOMA Conference: Operations Management in an Innovation Economy; 20-25 Jun 2014, Palermo, Italy. (In Press)

Hill, Alex and Laker, Benjamin (2013) The investment-fit-performance triangle: the relationships between investment, strategic fit and performance in service organisations. In: 24th Annual Production and Operations Management Society (POMS) Conference: Integrating Practice in POM Research and Teaching; 3-6 May 2013, Denver, Colorado, U.S.. (Unpublished)


Hill, Alex, Laker, Benjamin, Cuthbertson, Richard and Hill, Terry (2016) Performance metrics, practice, and implications: lessons from academy schools in the UK. (Working Paper) Said Business School. (Said Business School Research Papers, no. 2016-13)

Moving Image/Broadcast

Hill, Alex [Contributor], Laker, Ben [Contributor] and Cook, Chris [Compiler] (2016) Best Head teachers get paid least. (Video).


Laker, Benjamin (2015) Understanding the impact of of investment on business performance in different markets over time : lessons from eight academy schools. (PhD thesis), Kingston University.

This list was generated on Wed Jun 28 04:54:59 2017 BST.

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