Dr Lilith Arevshatian
BA MSc PhD
Kingston Business School
- Twitter:@Lilith_Arev Ext: 65309
I am an Occupational Psychologist with two Masters degrees, a PG Certificate in Learning and Teaching in HE and a PhD. I am the Course Director for the MSc in Occupational and Business Psychology (FT) programme and teach Human Resource Management (HRM), Organisational Behaviour (OB) and Research Methods.
I do research on HRM, employee well-being, and equality and diversity, in specific gender. Some of my ongoing projects include understanding 'dirty' work, investigating the health and well-being of gender-variant workers, explorig the relationship between HRM and the experience of transgender workers, and confronting sexism and misogyny in real life and on social media.
I am interested in supervising projects that explore the relationship between HRM strategy and practices and employee well-being or gender. For example, students I have supervised in the past have investigated the retention of transgender workers and the effect that music has on employee well-being. My current PhD student, Katy, is exploring gendered discourses in the workplace. Students I have supervised have gone on to win awards for their dissertations, presented their research at conferences and published their work in practitioner outlets.
Impact/dissemination and media engagement:
Ward, Chris (2015) Empathetically speaking: could call centres learn from the NHS approach to service? Available at: http://www.mycustomer.com/feature/experience/empathetically-speaking-could-call-centres-learn-nhs-approach-service/174657
Ward, Chris (2015) Why labelling NHS call centre staff as 'customer service' is misleading. Available at: http://www.mycustomer.com/news/labelling-nhs-call-centre-staff-customer-service-misleading
I design, manage or teach on both undergraduate and postgraduate HRM, OB and Research Methods modules.
I am certified in occupational testing, Level A ability testing and Level B (NEO).
Fellow of the HEA, BPS Register for Occupational Testing, MBPsS Division of Occupational Psychology, Academy of Management, Golden Key International Honour Society
Beauregard, Alex, Arevshatian, Lilith, Booth, Jonathan and Whittle, Stephen (2016) Listen carefully : transgender voices in the workplace. International Journal of Human Resource Management, ISSN (print) 0958-5192 (Epub Ahead of Print)
Shantz, Amanda, Arevshatian, Lilith, Alfes, Kerstin and Bailey, Katie (2015) The Effect of HRM Attributions on Emotional Exhaustion and the Mediating Roles of Job Involvement and Work Overload. Human Resource Management Journal, ISSN (online) 1748-8583 (In Press)
Conference or Workshop Item
Alfes, Kerstin, Arevshatian, Lilith and Bailey, Katie (2015) HRM attributions and emotional exhaustion: the mediating roles of job involvement and work intensity. In: 2015 Academy of Management (AOM) Annual Meeting: Opening Governance; 7-11 Aug 2015, Vancouver, British Columbia, Canada. (In Press)
Arevshatian, Lilith, Shantz, Amanda and Alfes, Kerstin (2015) “You feel really guilty”: an interpretative phenomenological analysis of prioritizing quantity over nurturing in nursing. In: 9th Biennial Conference of International Society of Critical Health Psychology (ISCHP): Health, Health Care and Social Justice; 12-15 Jul 2015, Grahamstown, South Africa. (Unpublished)
Arevshatian, Lilith (2015) The refuting of call centres by healthcare staff. In: 9th Biennial Conference of International Society of Critical Health Psychology (ISCHP): Health, Health Care and Social Justice; 12-15 Jul 2015, Grahamstown, South Africa. (Unpublished)
Ferguson, Gabrielle and Arevshatian, Lilith (2014) Critical evaluation of the Kingston University 'Introduction Days'. In: The 5th Annual Faculty of Business and Law Conference: Emerging Issues in Business and Law; 9-10 Jun 2014, Kingston upon Thames, U.K.. (Unpublished)
Arevshatian, Lilith, Shantz, Amanda and Alfes, Kerstin (2014) Perceptions of HRM practices, safety and quality in healthcare: the mediating role of engagement. In: 2014 Academy of Management Annual Meeting: The Power of Words; 1-5 Aug 2014, Philadelphia, U.S..
Arevshatian, Lilith (2014) They just don’t really get it, it’s about *banging fist against heart*: can human services be provided using a mass production model? In: London Conference in Critical Thought (LCCT) 2014; 27-28 Jun 2014, London, U.K.. (In Press)
Arevshatian, Lilith and Lewis, Rachel (2014) They just don’t really get it: exploring the wellbeing of customer service workers in healthcare. In: Institute of Work Psychology (IWP) 4th Biennial Conference of Work, Well-being, and Performance; 24-26 Jun 2014, Sheffield, U.K.. (In Press)
Szabo Hangya, Adrienn and Arevshatian, Lilith (2014) What influences applicants to accept a job offer? In: The 5th Annual Faculty of Business and Law Conference: Emerging Issues in Business and Law; 9-10 Jun 2014, Kingston upon Thames, U.K.. (Unpublished)
Arevshatian, Lilith and Lewis, Rachel (2014) An interpretative phenomenological exploration of wellbeing. In: Tenth Congress of Qualitative Inquiry (QI): Qualitative Inquiry and the Politics of Research; 21-24 May 2014, Champaign, U.S.. (Unpublished)
Arevshatian, Lilith and Lewis, Rachel (2013) Shawshank redemption and unpalatable messages: the wellbeing of feedback professionals. In: British Psychological Society (BPS) Division of Occupational Psychology (DOP) Annual Conference 2013: Connecting and Contributing to Make a Difference; 9-11 Jan 2013, Chester, U.K..
Arevshatian, Lilith and Lewis, Rachel (2013) 'Spinal cord' for the trust, or 'outside toilet'? The wellbeing of NHS feedback employees. In: 8th Biennial Conference of the International Society of Critical Health Psychology (ISCHP); 22-24 Jul 2013, Bradford, U.K.. (Unpublished)
Arevshatian, Lilith (2012) An exploration of wellbeing: a case study of feedback employees in healthcare. In: The 3rd Annual Faculty of Business and Law Conference: Emerging Issues in Business and Law; 8 May 2012, Kingston upon Thames, U.K.. (Unpublished)
Arevshatian, Lilith (2014) They just don't really get it, this is a vocation and I wanna do it: exploring the wellbeing of 'customer service' workers in healthcare. (PhD thesis), Kingston University.